It’s worth noting here that the figures we’ve produced for the sector’s overall performance may mask the performance of individual brands. (If you want a brand’s individual data, get in touch.)
As we’ve written before, the betting sector is not without its challenges in public perception. Most people have a poor view of the industry and this is reflected in its negative score for our Impression metric (which asks if people have a positive or negative view of a brand and calculates a net score).
If you’re looking for a silver lining, it’s that the sector’s score has increased over the course of the year, edging up almost a couple of points – so the overall trend is one of improvement.
Another metric worth looking at in a year in which new voluntary measures on advertising came into place is our Ad Awareness metric, which asks respondents if they have seen an advert for gambling brands in the past two weeks.
The score for this metric has indeed become more volatile since August. And although the peaks of Ad Awareness have reached the same levels seen before the changes, (for example, when Wayne Rooney joined Derby, with branding from 32 Red), there are dramatically more troughs for this metric than there were before the change.
On the other hand, our Awareness (rather than Ad Awareness) metric tells a slightly different story. It records that awareness of brands across the sector (so taken as a whole) has remained almost exactly steady, running at about 55% throughout 2019.
So, with these different data points suggesting different outcomes, has self-regulation affected market size? Not according to information from further down the purchase funnel.
As we would expect, our Current Customer metric, which asks if people have used a brand in the past six months, has shown some volatility using a four-week average. For example, it peaks following the Grand National; again in July (perhaps reflecting the busy-ness of the sporting calendar this year); and once more at around the time of the Rugby World Cup.
But when using 26- and 52-week average scores which take in a greater range of data into the calculation of a trend, the line for the sector’s Current Customer score is almost entirely flat. And while that’s not the growth the industry would wish for, it does imply that it has not been harmed by self-regulating around whistle-to-whistle advertising.
Finally, let’s look at our overall indicator of brand health for the sector, it’s Index score. Index is a composite of all 6 brand health metrics and, as a result, it gives us a good feel for how a brand or group of brands is performing overall.
Using a four-week average, again we see a small degree of volatility over the course of the year, with a range of three points between peaks and troughs. But using a 26-week view of the data, apart from a one-point dip at the beginning of the year, it’s been pretty plain sailing for the industry as a whole.
In summary, then, it’s been a year of reputational stasis for the industry and that’s no bad thing for a sector which faces so much scrutiny. But with ground to make up on other sectors, industry leaders will be looking to build on these scores for 2020. As ever, we’ll be keeping a close eye on the data.
Photo by Mostafa Meraji